Matthew Harper is a seasoned technical services manager with extensive experience in network support, troubleshooting, and technical communication. Currently serving at Windstream since July 2017, Matthew has successfully isolated and repaired complex voice and data issues, coordinated with various teams, and demonstrated proficiency in dynamic routing protocols and advanced networking services. Prior roles include technical support engineer positions at Zayo Group and Electric Lightwave, where Matthew excelled in customer-facing communication and service documentation. Matthew also has experience as a university physics and math tutor at Tutor.com, contributing to the education of future students. Matthew holds a Bachelor's of Science in Biochemistry from the University of Washington and multiple associate degrees from Clark College.
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