Melissa Bertram is an accomplished professional with extensive experience in process and change management, currently serving as a Process Consultant at Windstream since March 2017. Prior to this role, Melissa held positions as a Business Process Manager at EarthLink Business, LLC, and as an IT Change Management Analyst at Windstream Communications. Additional experience includes working as a Service Delivery Analyst at CooperVision and as a Performance Management Specialist and Developer at Citibank. Melissa earned a Bachelor of Science degree in Information Technology from the Rochester Institute of Technology.
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