Khaled Hassan

Khaled Hassan is an experienced professional with a background in customer experience, marketing, and technical support. Currently serving as SME Team Lead and previously as Customer Experience Officer at Wio Bank since May 2021, Khaled has a strong foundation in brand awareness and customer engagement from a role as Customer Experience/Marketing Specialist at Philip Morris International from February 2019 to April 2021. Prior experience includes a position as Tier 2 Technical Support Specialist at Apple Support from February 2016 to January 2019, and a leadership role at Vodafone International Services, overseeing teams for associated brands across multiple countries. Khaled's career began at AT&T as Telesales Team Manager for various telecommunications companies, followed by sales representation at LINKdotNET. Khaled holds a Bachelor of Arts in English Language, with a focus on translation and linguistics, from Helwan University Cairo.