Afridi Shaikh is a Senior System Administrator currently managing a PAN India project at Wipro Technologies. They have progressed from Senior Administrator to Lead, overseeing daily operations of an IT support team while ensuring adherence to SLAs and optimizing service delivery through ITIL-based processes. Previously, as an Associate Consultant at Capgemini, Afridi provided Tier 2 support for McDonald's UK & Ireland, achieving a 99% customer satisfaction rate and a 99% resolution rate for technical issues. Afridi holds a Bachelor of Computer Science in Information Technology from Anjuman Khairul Islams Poona College of Arts, Science & Commerce, completed in 2019.
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