Faizan Alam is a Technical Lead for ServiceNow at Wipro, currently pursuing a Postgraduate Diploma in Computer Application from Indira Gandhi National Open University. With a robust background in IT spanning over five years, they have held roles as a ServiceNow Developer at both Kyndryl and Wipro, as well as an ITSM Change Manager at IBM. Faizan has earned numerous certifications, including CSA, CMDB, and ITIL v3, and has gained extensive experience in CMDB, ITSM, and Service Catalog development. Previously, they served as a Service Engineer at Integra Micro Software Services Pvt. Ltd., where they resolved IT support issues and conducted technical training.
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