Amber Griffin

Amber Griffin has a diverse work experience spanning several industries. Amber is currently working at Wise Consulting Associates as a Manager, Practice Operations. In this role, they have led the evolution of the Practice Operations role to include people management, supporting process-driven functions in Sales and Account Management. Amber'sresponsibilities include overseeing managed service delivery, ensuring client needs are met, and improving operational effectiveness and user experience within the Practice.

Prior to their current role, Amber owned their own business, Griffin Marketing, in partnership with Angle Marketing Inc. Amber also has experience working at Snagajob, where they held various roles. As a Manager, Client Success, they led a team of Client Success Managers and was responsible for meeting department goals, supporting renewals and escalations, and providing career coaching. In the role of Manager, Technical Account Manager, they managed a $2M book of business, developed team playbooks and best practices, and ensured excellent customer retention. Before that, they worked as a Technical Account Manager and Associate Technical Support Engineer at Snagajob, where they handled customer communication, issue resolution, and the management of critical support issues.

Amber also has experience in marketing roles. Amber worked as a Sr. Marketing Analyst, Worker Engagement at Snagajob, where they contributed to the email engagement channel, optimized program performance, and played a critical role in transitioning the program to a new platform. Amber also worked as a Marketing Analyst, Worker Engagement and a Field Account Specialist at Snagajob, where they supported customer renewal and retention, built relationships with clients, and established field surveys and pilot programs.

Earlier in their career, Amber worked at Classic School Supply as an Office & Inventory Manager, where they ran office and warehouse operations and ensured quality assurance in the order fulfillment process.

Overall, Amber's work experience showcases their ability to lead teams, drive operational effectiveness, and deliver excellent customer service. Amber has a strong background in sales, account management, technical support, and marketing.

Amber Griffin's education history includes studying Marketing and Interior Design at James Madison University. However, no specific years or degree information are provided.