Ben Wilson

Ben Wilson is a detail-oriented professional with extensive experience in customer support and operations management across various industries, including telecommunications and technology. Currently serving as a Workforce Management Junior Specialist at Wise, Ben monitors SLAs and generates health reports to communicate queue statuses. Previous roles include Customer Support Specialist and Associate, where high-value customer experiences were prioritized. Ben has also held positions such as Sales Support Coordinator and Sales Coordinator, focusing on quotations and order coordination. With a solid foundation in customer relations management and team leadership, Ben has effectively managed teams and streamlined processes to enhance operational efficiency. Educational background includes a Certificate of Higher Education from The University of Huddersfield and an Access to Higher Education from Wakefield College.