Gonçalo G.

Gonçalo G. is a Fraud Investigator at Wise since November 2023, focusing on transaction reviews and customer due diligence. Prior to this role, Gonçalo was an Escalation Operations Specialist at Veriff from March 2022 to October 2023, managing real-time shifts and providing support for Verification Specialists. Earlier experience includes roles at Furniture1.eu as Service Department Manager, overseeing the launch of the Portuguese store, and at Bolt as a High Priority Specialist and Customer Support Specialist, investigating safety incidents and offering bilingual user support. Gonçalo also has experience in hospitality, serving as a Waiter and F&B Trainee at Douro41 Hotel & Spa and working in sales at Garcia and TIFFOSI. Gonçalo holds a Bachelor's degree in Hospitality Management from ISAG – Instituto Superior de Administração e Gestão and completed a Bachelor's in Translation at Universidade de Aveiro.