Jack R. has extensive experience in customer support and complaints management, currently serving as the Global Complaints & Disputes Lead at Wise since July 2018. In this role, Jack R. focuses on enhancing internal tools to support complainants and has developed a Root Cause Analysis framework to influence product and operational decisions. Previous positions include Complaints Officer, where Jack R. ensured timely and fair complaint investigations and communicated with global financial regulators, and Customer Support Specialist, excelling in customer satisfaction and KPI compliance. Earlier experience as a bartender at The Alchemist Bar & Restaurant involved crafting customized cocktails and resolving customer issues. Jack R. holds a degree from Brookes, completed in 2018.
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