Nícolas Oliveira is a Senior Team Lead in Business Customer Support at Wise, where they oversee multiple teams and manage vendor relationships, contributing to high performance across various KPIs. With previous experience as a Customer Care Advocate and an interim FinCrime Surveillance Analyst, Nícolas has developed expertise in compliance, payment systems, and anti-fraud measures. Their background includes roles in education as a trilingual instructor and financial secretary, showcasing their adaptability and strong customer service skills. Nícolas is currently pursuing a Bachelor's degree in Information Technology at Ensign College.
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