Phoebe Nelson is an accomplished professional with extensive experience in implementations, customer experience, and operational management. Currently serving as Lead of Implementations at Wise since September 2025, Phoebe previously held the position of Director of Mapping (Customer Experience) at Vivid Seats, where significant improvements in operational efficiency and product delivery were achieved. Prior experience includes roles as Director of Implementations at Recharge, where Phoebe developed effective onboarding solutions, and Director of Operational Account Management at Marqeta, contributing to strategic account management and ensuring operational excellence. Additional roles at Worldline and Adyen focused on project management and compliance within the merchant onboarding sector. Phoebe holds a Bachelor of Science in Business Administration from the Naveen Jindal School of Management at UT Dallas.
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