Lau N

Lau N. has extensive experience in customer service and support roles, currently serving as a Customer Experience Supervisor at Wisetack since November 2021, where responsibilities have included team leadership and enhancing customer satisfaction. Previously, Lau worked at FARFETCH from August 2018 to December 2021 as a Customer Service Lead, focusing on customer and internal escalations, market segmentation for the LATAM region, and training development tailored to luxury fashion clientele. Lau has also held various positions including Technical Support Specialist at Amazon Services and Payroll and Benefits Administrator at IBM. Lau's educational background includes bachelor's degrees in Psychology from Universidad Centroamericana de Ciencias Sociales and Photography from Universidad LCI Veritas.