Senior Product Deployment Strategist (sf)

At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.

About the Role As a Product Deployment Strategist, you'll partner with teams within Post-Sales, Product Management, Engineering and other Product Deployment Strategists to become a trusted advisor for a portfolio of growing customers, and help shape how our customers use our product.

What you’ll do at Persona

• Customer leadership: You’ll be responsible for the ultimate success of our relationship with our customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal
• Product experience: You’ll master Persona’s platform, and consult customers on how to leverage the products’ capabilties
• Impactful contributions: You will directly inform Persona’s product roadmap and go-to-market strategy by deeply understanding customer use cases and their business initiatives to optimize Persona usage and introduce new product and use case ideas
• Ownership: You’ll grow to own the customer relationship with large organizations, serving as a trusted advisor to executive and senior leadership across various functions

What you'll bring to Persona

• Someone with 3+ years of experience in consulting, professional services, customer success or an equivalent role
• Expertise: You have a proven track record of solving complex challenges and driving innovation in your field
• Technical aptitude: You have a proven ability to grasp complex technical concepts quickly (technical background a plus!)
• Strong interpersonal skills: You have a history of building and maintaining strong relationships with clients and executives
• Empathy: You can effectively navigate and balance the needs of multiple stakeholders, and build an environment where others feel understood
• Outstanding verbal and written communication skills: You can effectively convey complex concepts persuasively to different audiences
• A growth mindset: You actively seek out learning opportunities, embrace feedback, and contribute to a culture of continuous improvement and collaboration
• Willingness to travel up to 25% of the time for customer engagements