Gustavo Samuel Estrela da Silva

Gustavo Samuel Estrela da Silva is an experienced IVR Prevention and Support Analyst Jr. at Wittel, where responsibilities include supporting and implementing URA technologies such as Cisco, Convergys, Genesys Pure Engage, and Genesys Cloud, and developing URA scripts while adhering to industry best practices and project deadlines. Previously, Gustavo held roles as an Assistant Analyst and Trainee at Wittel, focusing on URA problem analysis, resolution, and preventive maintenance. Gustavo also completed a two-week trainee position at Colégio UNASP, where tasks involved maintaining and restoring computer systems in the IT laboratory. Gustavo holds a Bachelor’s Degree in Computer Science from Uninove - Universidade Nove de Julho, earned between 2017 and 2020.