Karyna Shmatko

Karyna Shmatko is an experienced professional in the field of business operations and customer care, currently serving as a Global Business Operations Manager at Wix.com since July 2017. In this role, Karyna oversees operations across 15 global markets, ensuring that user feedback is integrated into product localization, while also managing a team of Market Care Specialists. Previous positions held include Customer Care Group Manager, where Karyna focused on team leadership and operational management, and Customer Solutions Team Leader. Karyna has a solid background in law, having obtained both a Master's and Bachelor's degree in Law from Taras Shevchenko National University of Kyiv.