Kathy Moore has extensive experience in customer care and team management within the financial and technology sectors. Currently serving as BPO Management and Premium and Policy Team Lead at Wix since July 2020, Kathy specializes in handling sensitive topics such as billing, fraud, and account access. Prior to this role, Kathy was at Selladoor Worldwide as a Premium and Policy Specialist and Customer Care Expert, supporting the CFO in administrative tasks and event organization. Earlier experiences include Operations Support Administrator at SmartChoice Financial Brokers, where daily operations for financial services were managed, and Client Services Executive at New Beginning Financial Services, focusing on customer care with sensitivity. Kathy holds a Professional Diploma in Financial Advice from IOB and a Bachelor of Science in Zoology from University College Dublin.
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