Oum Kaltoum Tahiri Jotey

Customer Onboarding Manager at WizVille

Oum Kaltoum Tahiri Jotey has a diverse work experience. Oum Kaltoum began their career in 2016 as the Bras Droit CEO for Studapart, where they were responsible for acquisition of international partnerships, managing the customer service process, and analyzing and improving the platform. In 2017, they became an Assistante Juridique et Administrative for AVOCAP L'espace commun des avocats, where they prepared contracts, memos, and opinions, conducted legal research, and presented the structure to lawyers in France and Belgium. In 2019, they became a Juriste en droit des affaires for Alwifaq Advocates and Legal Consultants, where they wrote legal memos, assignments, defense memos, and conclusions, and participated in expert meetings. Most recently, in 2020, they became the Customer Onboarding Manager for WizVille, where they improved user support tools and processes, tracked and analyzed KPIs, and reported regularly on the activities of the pole.

Oum Kaltoum Tahiri Jotey has an extensive educational background. Oum Kaltoum completed a Bachelor's degree in Social Sciences from Sciences Po in 2016, followed by an M1 Droit économique from Sciences Po in 2018. Oum Kaltoum then completed an Exchange Program at Universidad de Sevilla in 2016, and an M2 Entreprises, Marchés et Régulation from Sciences Po in 2019. Most recently, they completed an MBA spécialisé in Business Development - Management commercial from PPA Business School in 2021. In addition to their formal education, Oum Kaltoum Tahiri Jotey has also obtained many certifications from LinkedIn, including Améliorer sa capacité d'écoute, Cultiver la pensée critique et la créativité avec des questions, Accueillir le changement, Améliorer sa concentration, Collaborer en équipe avec la suite Microsoft Office 365, Découvrir le code typographique français, Déjouer les principaux pièges de la langue française, Développer la résilience, Développer son ingéniosité, Développer son intelligence émotionnelle, Excel Tableur - Ms Excel 2016, Excel Tableur avancé : MS Excel 2016 avancé, Gérer des équipes virtuelles, Gérer le changement, Influencer les autres, L'essentiel de Teams, Maîtriser la grammaire et l'orthographe française - GES, Relire et corriger des textes, and Savoir gérer son stress.

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Timeline

  • Customer Onboarding Manager

    October, 2022 - present

  • Chargée de relations utilisateurs

    January, 2022

  • Chargée de relations utilisateurs

    July, 2020