Luz V. has extensive experience in IT support and management, currently serving as the IT Support Services Manager and previously as IT Help Desk Manager at Deutsch Family Wine & Spirits since August 2019. Prior to this role, Luz V. worked at Pernod Ricard from 2013 to 2019 in various positions, including ITSS Technical Analyst Coordinator and IT Desktop Support Analyst. Luz V. is skilled in mobile device support, engagement request management, and ticket resolution, handling approximately 100 Remedy Force tickets weekly. Luz V. holds multiple IT certifications, including ITIL Foundations and A+, Network+, and possesses a degree in System Engineering from Pontificia Universidad Católica Madre y Maestra.
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