Sofia Schager

Sofia Schager is a seasoned professional in customer support and operations, currently serving as the Head of Customer Support at Wolt since April 2022, where Sofia leads a diverse team focused on the support experience across customers, partners, and merchants. Previously, as the Head of Customer Operations Nordics at Klarna, Sofia managed various teams and streamlined operations through strategic planning and financial management. At MAJORITY, Sofia headed Customer Experience, developing strategies to enhance service quality and establishing a new Customer Service unit in the US. Prior to that, as a Customer Service Manager at Rebtel, Sofia improved first-line support performance and managed external teams. Sofia's career began at Nordea, where roles included Personal Banking Advisor and Customer Service Officer. Educational qualifications include a Juridisk Översiktskurs from Umeå University and a degree in Economics from Södertörn University.