Waleed Hassanien

Waleed Hassanien is a dynamic Client Success Manager at WooSender Inc., where he helps businesses across various industries optimize conversational AI to enhance engagement, efficiency, and scalability. He plays a pivotal role in driving client retention and company growth by refining internal systems and streamlining operational processes. With a strong foundation in SaaS and AI, Waleed excelled as a SaaS AI Specialist, successfully leading over 80 businesses through end-to-end software onboarding, implementation, and optimization.

Before joining WooSender, Waleed honed his consulting and analytical skills through internships with Deloitte and KPMG, gaining hands-on experience in business strategy, data-driven decision-making, and process optimization. He further expanded his expertise as a Business Analyst at Catchafire and gained valuable experience working with American Express, Enterprise Holdings, and Inkpressers in various strategic and client-focused roles.

Beyond his corporate roles, Waleed has helped numerous businesses optimize their online presence, e-commerce operations, and customer relationships, leveraging his deep expertise in digital strategy, CRM systems, and process automation.

With a Bachelor of Science (Specialized Honours) in Informatics from York University, Waleed possesses a strong foundation in data management, systems analysis, and human-computer interaction. His expertise bridges the gap between technology and business, enabling organizations to leverage digital solutions for efficiency, scalability, and customer engagement.