Gilbert Castillo

Gilbert Castillo is a seasoned professional in the health insurance industry with extensive experience at Word & Brown General Agency since January 2016. As a Client Experience Team Lead, Gilbert has successfully championed various programs, established efficient workflows, and fostered key relationships that have driven revenue growth. Prior roles include Senior Compliance Associate, where responsibilities encompassed managing compliance inquiries and developing educational courses, and Large Group Administrator, focusing on analyzing proposals and managing sales processes. Prior to Word & Brown, Gilbert held positions at CONEXIS and HealthCompare Insurance Services, demonstrating a consistent commitment to client service, compliance, and professional development throughout a diverse career in health insurance.