Workair
Paul Walsh is currently the Chief Technology Officer at Workair, where he oversees the IT and Network strategy, design, change, and operations. Prior to this role, Paul held various positions at companies such as Currys plc, Tesco Mobile, O2 Ireland, and Ericsson, where he showcased his expertise in technology management, project delivery, and systems integration. Paul's extensive experience in the mobile and technology industry spans over two decades, making him a highly skilled and knowledgeable professional in the field.
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Workair
Workair simplify cloud communications for our clients. Workair advise our enterprise, public sector and call centre clients on the optimal cloud communication technology to solve their complex communication challenges. Workair build, deploy and integrate those solutions to our clients exact requirements. Workair use cloud communication technology to optimise customer engagement and improve company productivity. Workair help companies to bring voice into their digital transformation journey to ensure that their customers get the same level of service over whatever channel they choose to engage over. Workair enable customer contact centres to gain a real competitive advantage by bringing enterprise grade features, future proofed infrastructure, agile integrations, advanced reporting and quality management on a SaaS model. The technology that our clients use to run their contact centres will never be an inhibitor to delivering against client requirements. Workair use AI and agile integrations to automate repeat tasks, enable self serve, intelligently route customers and assist agents. Workair enhance customer experience and agent experience using cloud communications technology (UCaaS and CCaaS) and agile integrations into other business applications. Workair integrate unified communications and contact centre solutions into other business applications to enhance and add valus to those solutions.