Heather Yan is an experienced Enterprise Customer Success Manager currently at Workato since October 2023, following a tenure at MuleSoft where the role included Senior Principal and Principal Customer Success Manager. Previously, Heather held the position of Director of Customer Experience Strategy at XANT.ai, managing a team dedicated to enhancing the customer journey. As a Business Value Consultant at XANT, responsibilities included advising top enterprise customers on sales organization strategies and contributing to internal initiatives. Heather co-founded Global Ladder and has held various roles in consulting, notably at Mercer and FTI Consulting. Heather's education includes an MBA in Entrepreneurial Management from The Wharton School and a B.A. in Economics from the University of California, Berkeley.
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