Fayrouz A. is a Customer Success and Experience leader with over five years of expertise in customer success and marketing. Currently serving as the Director of Global Customer Marketing at WorkForce Software, Fayrouz oversees strategies for customer advocacy, retention, and growth. Previously, they held the position of Director of Customer Success at WorkForce Software and Foko Retail, where Fayrouz managed high-performing teams and focused on enhancing customer satisfaction and loyalty. Fayrouz has a Bachelor of Arts degree with a minor in Neuroscience and Mental Health from Carleton University, which has informed their understanding of customer behavior and motivations.
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