Kyle Holbrook

Kyle Holbrook's career in IT began as a Cryptologic Technician in the US Navy in 1986, transitioning to various leadership roles in incident and problem management across several prominent organizations. They served as the Incident, Problem & Escalation Manager at WorkForce Software, enhancing operational efficacy and communication for global teams. Previously, they held managerial positions at SunTrust Bank, First Data Corporation, EY, and Genuine Parts Company, where they developed ITIL-based processes and led initiatives that significantly reduced incident rates and improved service delivery. Kyle is currently focused on enhancing organizational proficiency in IT operations and incident management.