BC

Bárbara C.

Customer Insights Analyst at Workhuman

Bárbara C. has a diverse work experience spanning various industries and roles. Bárbara is currently working as a Customer Insights Analyst at Workhuman since 2023. Prior to this, they worked at The Stars Group where they held multiple roles. Bárbara was an Operations Insights Analyst from August 2020 to July 2023, and before that, they served as a Quality Experience Specialist from March 2019 to August 2020. In this role, they performed quality checks and managed a team of local and global managers. Bárbara also conducted calibration sessions and workshops to address concerns in the support department. Before joining The Stars Group, Bárbara worked as a Customer Service Support Specialist at the same company from September 2017 to March 2019. Prior to that, they were an Assistant Manager at Decobake from September 2014 to July 2017. Bárbara also has experience working as an English Teacher at Colégio Singular from August 2011 to December 2013 and at Yázigi from April 2006 to December 2013. Additionally, they worked in customer relations at Vidya Idiomas from August 2012 to February 2013 and as a Teacher at Colegio E Escola Normal Dona Leonor Mendes De Barros from January 2009 to December 2010.

Bárbara C. has a diverse education history. In 2001, they attended Colégio Singular, where they completed their high school education and earned a high school diploma. Bárbara then pursued higher education at Faculdade de São Bernardo from 2008 to 2010, earning a Bachelor of Arts (BA) degree in English Language and Literature/Letters. In 2017, Bárbara attended the University of Cambridge for a brief period to acquire a Certificate in Advanced English (CAE) in the field of English. In 2019, they enrolled at Dublin Business School and completed a Certificate in Digital Marketing, focusing on the field of Digital Marketing. Bárbara furthered their education at the same institution in 2022 to 2023, earning a Diploma in Big Data for Business.

Links

Timeline

  • Customer Insights Analyst

    July, 2023 - present