Carla Jacinto is a seasoned professional in customer experience and quality assurance, currently serving as a Customer Experience Program Manager at Workhuman since January 2018, where responsibilities include managing human applications that enhance organizational culture and performance. Prior experience spans various roles at Celfocus from 2012 to 2018, focusing on restructuring operations knowledge bases and enhancing Managed Services delivery processes. Previous positions at Vodafone Portugal from 2001 to 2010 involved managing teams, process analysis, and implementing quality control measures, which honed skills in customer service improvement and operational optimization. Educational background includes studies at Instituto Superior de Novas Profissões.
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