Celeste Oliveira

Celeste Oliveira is a skilled professional with extensive experience in customer experience and quality assurance, currently serving as a Customer Experience QA Coordinator at Workhuman since July 2023. Prior to this role, Celeste worked at Meta as part of the Law Enforcement Response Team, managing emergency escalations and ensuring compliance with legal and privacy regulations. Previous positions include work as a Market Specialist and Quality Analyst in Trust & Safety at TikTok, and various roles in quality analysis and customer support at Facebook, Cpl, Accenture, and other organizations. Celeste holds an Engineer's degree in Food Engineering from Universidade do Algarve and has completed an English course at Delfin English School in Dublin. Skills encompass escalations management, risk assessment, GDPR compliance, and collaboration with cross-functional teams.