Marta D.

Marta D. began their work experience in 2012 as a Sales Assistant at Super Perfumerías. Marta then worked at Lufthansa InTouch, where they served as a Bilingual Customer Service representative, responding to queries from Spanish and Northern European markets. During their time at Lufthansa, they also worked as a Quality Assurance specialist, mentoring and assessing agents' performance.

In 2018, Marta joined Accenture as a Quality Assurance Specialist. Marta then moved on to work at Cognizant in 2019 as a Process Specialist, primarily focusing on quality analysis for search campaigns and providing recommendations for optimization. Most recently, Marta joined Workhuman in 2020 as a Customer Experience QA Specialist, responsible for ensuring accuracy and providing feedback to the Customer Service Executives.

Throughout their career, Marta has gained experience in quality assurance, customer service, and data analysis.

Marta D. obtained an Associate's degree in Social Work from Universidad de Castilla-La Mancha, where they studied from 2009 to 2012. In February 2023, they obtained a certification in Data Visualization: Storytelling from LinkedIn.