Michael Smith III

Michael Smith III has a diverse work experience spanning multiple industries. Michael started their career at Staples in 2010 as an Easy Technology Associate, where they provided customer assistance and PC repair services. In 2011, they joined MEDITECH as a Pharmacy Applications Specialist, and worked there until 2013.

Following this, Michael joined CVS Health as a Principal Lead Tech, Production Support. In this role, they provided support for the availability and reliability of the CVS Retail Pharmacy System, served as the on-call manager for production support duties, and led deployment initiatives for major system releases. Michael worked at CVS Health until 2014.

In 2014, Michael joined athenahealth as a Customer Care Associate. Over the years, they progressed to the roles of Senior Customer Care Associate, Manager of Customer Care, and finally, Customer Success Manager. In this customer success role, they ensured the post-sale success of a book of 21 athenahealth customers, engaged in client growth opportunities, and increased client Net Promoter Score and existing business revenue.

In 2019, Michael transitioned to All States Medicaid as the Director Of Client Operations, where they worked until 2020.

Currently, Michael is a Senior Manager of Customer Success at Workhuman, a fast-growing integrated Social Recognition and continuous performance management platform. In this role, they help organizations connect culture to shared purpose and empowers people to do their best work.

Overall, Michael Smith III has gained valuable experience in customer service, technical support, and customer success, and has a proven track record of driving customer satisfaction and business growth.

Michael Smith III obtained their Bachelor's degree in Management and Mathematics from Assumption University between the years 2007 and 2011. Michael continued their education at Southern New Hampshire University, where they pursued a Master of Business Administration (MBA) in Information Technology starting in 2013. As of now, there is no end year specified for their MBA program, indicating that they are still enrolled or has not yet completed the degree. In addition to their formal education, Michael has also attained certifications in Data Visualization with Python from Codecademy in August 2018 and as a Workhuman Certified Professional from Workhuman in October 2020.