Yohana Munoz

Yohana Munoz has a diverse work experience spanning different roles and industries. Yohana started their career in 2002 as a Receptionist and Customer Service Executive at Hotel Aguamarina. In 2005, they joined Eiffel Group as a Help Desk, Secretary, and Team Leader Manager, where they worked until 2010.

In 2016, Yohana Munoz became a Customer Service Manager at Tasty Options, where they handled customer service responsibilities for two years until 2018. The same year, they also worked as a Customer Service Executive (Spanish & English) at another company.

In 2017, Yohana Munoz worked as a freelance Web Developer for Integrated Healthcare Technology Ireland until 2018. In 2018, they joined Workhuman as a Reporting Coordinator and later transitioned to the role of Associate Software Support Engineer for nearly three years. Yohana then became an Associate Product Manager before eventually becoming a Product Manager at Workhuman in 2023.

Yohana Munoz has demonstrated a range of skills and experience throughout their career, including customer service, management, technical support, and product management.

Yohana Munoz's education history can be summarized as follows:

Yohana Munoz attended the College of Computing Technology (CCT) from 2016 to 2017, where they earned a Bachelor of Science (Honours) degree in Information Technology. Prior to that, they studied at the same institution from 2013 to 2016, completing a Bachelor's degree in Information Technology.

In 2013, Yohana Munoz also took a General English Course (C2 Level achieved) at the National College of Business Administration (NCBA). Additionally, they pursued ICM Business Studies at the same institution from 2012 to 2013.

Furthermore, Yohana Munoz obtained a Bachelor's degree in Public Administration from the IUTA Instituto Universitario de Tecnologia y Administracion Industrial from 2009 to 2011.

In addition to their formal education, Yohana Munoz has obtained several certifications. Notably, they became a Certified Scrum Product Owner® (CSPO®) through the Scrum Alliance in May 2022. Yohana also acquired certifications in Figma for UX Design and UX Design for Developers from LinkedIn in April 2022 and April 2021 respectively. These are just a few of the many certifications they have obtained over the years, showcasing their commitment to continuous learning and professional development in various fields.