Nichole Clary

Nichole Clary has extensive experience in operations management and process analysis, currently serving as an ISS Process Analyst at Working Solutions since April 2016, where responsibilities include overseeing agent technology processes and enhancing the contract agent experience. Previously, Nichole held the position of Operations Manager at a BPO company, managing over 350 full-time equivalents and significantly increasing staff levels. Prior to that, Nichole was an Operations Team Lead for corporate travel consultants, focusing on high-quality service delivery and mentoring staff. Nichole began their career as a Customer Service Lead at Tata Business Support Services, handling customer inquiries and account changes. Nichole holds a diploma from Wamego High School, completed in 2003.