Katie Baker

Katie Baker is a seasoned professional with extensive experience in customer success and operations management. Currently serving as a Senior Manager for Customer Success Operations - Business Systems at Workiva since January 2016, Katie leads the strategy and management of the post-sales tech stack while guiding a team of system administrators through agile project management. Previous roles include Gainsight Administrator, where Katie drove initiatives focused on customer retention and health, and Customer Success Manager, responsible for onboarding customers and enhancing their experience. Prior to Workiva, Katie held positions at Invited as Member Relations Director, overseeing change management and member retention strategies, and at Northwest Communications as Marketing and Retail Supervisor, developing marketing campaigns and organizing customer events. An earlier role at American Equity Investment Life provided marketing support to agents, highlighting Katie’s diverse skill set in customer relations and marketing, complemented by a Bachelor's degree in Marketing and Corporate Communications from Buena Vista University.