Marshall Taft

Marshall Taft is a seasoned professional with extensive experience in customer support and operations management. Currently serving as the Director of Product Support at Workiva since March 2022, Marshall previously held the position of Lead Customer Support Manager for Inforce at Equitable, where accountability included managing 14 million calls per year. With prior roles at Qualifacts and Blackbaud, Marshall has demonstrated leadership in managing large support teams, enhancing customer relationships, and contributing to strategic company initiatives. Educational background includes a Bachelor of Science in Finance and Human Resource Management from the University of South Carolina, along with ongoing training through Trailhead by Salesforce.