Patty Frey serves as a Senior Customer Success Manager at Workiva since June 2023, previously holding similar roles at Blackbaud and FrontStream. At Blackbaud, Frey managed a $6.2M SaaS portfolio for enterprise nonprofit clients, focusing on customer satisfaction and strategic relationship building with key stakeholders, while successfully achieving a 100% customer sentiment rate. Frey has a strong background in leading customer success teams and contributing to departmental strategy, with notable accomplishments including generating significant annual recurring revenue and facilitating onboarding and training sessions for partners. Frey has pursued education at HACC, Central Pennsylvania's Community College since 2011.
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