Thecia Plummer is a Senior Customer Success Manager specializing in retention and expansion within the SaaS sector. They previously served as a Customer Success Consultant II at UKG, where they enhanced partner satisfaction and drove long-term customer success. Thecia also held roles at Acuant and EQUATOR LLC, focusing on customer service and sales support, and has been recognized for exceeding customer expectations. Currently, they are advancing their education at California State University, Northridge while continuing to excel in their role at Workiva.
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