Olivier Dupont Renaud

Olivier Dupont Renaud is a seasoned IT professional with extensive experience in technical support roles. Since January 2018, Olivier has been serving as a Senior Technical Support Agent at Workleap, providing advanced assistance to ShareGate users, training new employees, and facilitating product training sessions for the team. Prior to this, Olivier worked as an IT Technician at Collège LaSalle, where responsibilities included user support, Active Directory management, and involvement in the migration to O365. Olivier also held the position of Senior Technician at Caisse de dépôt et placement du Québec (CDPQ), guiding colleagues in day-to-day tasks and managing incident ticket assignments, and began the career as an IT Technician at CGI, resolving first-level issues for CDPQ. Olivier holds a D.E.P in Support informatique from EMICA, completed in 2012.