Jan Brown

Jan Brown is an experienced CX Professional at WorkMarket by ADP since January 2023, overseeing operational leadership for a global customer experience platform. With a history of optimizing contact center operations and enhancing customer satisfaction, Jan previously held positions such as Senior Solutions Specialist at Deloitte, where contact centers were established for government agencies, and Business Analyst at AssistRx, focusing on Hub program launches. As Senior Project Manager at BPA Quality, Jan enhanced quality assurance solutions and client relationships. Earlier roles include Customer Experience Manager at Premier Care in Bathing and Call Center Manager at DME Automotive, where operational efficiencies and staff development were prioritized. Jan's educational background includes a Bachelor of Arts in English from Indiana University Bloomington.