Alejandro Tapia

Alejandro Tapia has over 5 years of work experience in the IT and customer service industries. In 2021, they began working as a Support Engineer for Worksighted, where they provide tier 1 and 2 technical support to over 4,000 end-users within the assisted living/hospice care industry. In 2020, they worked as a Service Desk Analyst for Corserva, providing IT support relating to Microsoft's core business applications and operating systems. In 2018, they worked as an End User Support Specialist for the University of Central Florida, providing tier 1 & 2 end-user support to over 200 employees. From 2016-2018, they worked for Geek Squad as a Specialized Repair Agent and Advanced Repair Agent, performing hardware and software diagnostics, troubleshooting, and repair on client computers and other IoT devices. In 2015, they worked for Best Buy as a Mobile Sales Consultant, processing prepaid and postpaid service contracts with major carriers and recommending, selecting, and locating products based on customer interactions and needs. Additionally, in 2015, they worked for Flomar Dry Cleaners as a Website Administrator, designing and developing the business' website using WordPress and WooCommerce.

Alejandro Tapia has an extensive education history. From 2016 to 2018, they attended Broward College, earning an Associate of Arts - AA, Highest Honors degree. During this time, they also obtained a Certificate in Business Specialist. Alejandro then attended the University of Central Florida from 2018 to 2021, graduating with a Bachelor of Science - BS in Information Technology. Additionally, Alejandro has obtained several certifications from various institutions, such as Microsoft, 3CX, Apple, Datto, Inc., and Adobe. These certifications include Microsoft Certified: Azure Fundamentals (AZ-900), 3CX Basic Certified Engineer v16, 3CX Intermediate Certified Engineer v16, Apple Certified iOS Technician (ACiT) - 2017, Datto Certified Practitioner (DCP) - SaaS Protection, Datto Certified Deployment Specialist (DCDS) - Continuity, and Adobe Photoshop CS6 Certified Associate (ACA).