Janina Aurelio

Manager, Customer Support (tier 1 Chat/phone, Tier 2, Back Office, Billing)

Janina Aurelio is an experienced professional with a background in customer support, marketing, and engineering. Currently a Manager at Workstream since April 2018, Janina oversees the customer support team and manages various operations, including Tier 1, Tier 2, and billing teams. Previously, Janina held leadership roles in customer support and collections at Cropital, a global social enterprise, and worked as a Marketing Associate at The Kraft Heinz Company, focusing on budget planning for the Asia-Pacific region. Janina's engineering experience includes a role as a Reliability Engineer at NXP Semiconductors and an internship at Harbour Centre Port Terminal, contributing to quality and reliability in the shipping industry. Janina holds a Bachelor of Science degree in Materials Science Engineering from the University of the Philippines.

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