Samuel John Daniel Paculan

Samuel John Daniel Paculan is a seasoned professional in customer success and account management with extensive experience across various companies. Currently serving as Manager of Customer Success at Workstream since June 2022, Samuel oversees a portfolio of 70 to 90 accounts valued at approximately $1M, while actively improving customer handling processes and conducting Business Reviews with C-level executives. Prior experience includes roles at Deltek and NetSuite, where responsibilities involved managing customer queries, upselling solutions, training users, and executing sales campaigns. Samuel also brings expertise in project management, systems testing, and financial reporting from earlier positions at Citi and One Network Bank. Samuel holds a dual degree in Applied Economics and Business Management from De La Salle University, completed in 2010.