Dorcas Yoemi

Dorcas Yoemi is a skilled professional with extensive experience in customer service and B2B coordination. Currently serving as a B2B Retail Coordinator at Workwear Outfitters since May 2023, Dorcas manages key relationships and collaborates with sales and marketing teams, achieving a notable 15% increase in B2B sales. Previously, as a Customer Service Loyalty and Retention Specialist at SinglePoint Group International Inc, a 95% customer satisfaction rating and a 15% boost in retention rates were achieved. Dorcas's earlier experience includes a successful tenure as an Information Technology Implementation Coordinator at Royal Magyo Nig. Limited, marked by a 98% on-time project completion rate, and as an IT Network Support Technician at Industrial and General Insurance Plc. Educational qualifications include an Accelerated Cybersecurity Training Program from Rogers Cybersecure Catalyst, a Master’s Degree in Digital Forensics and Computer Security from the University of Derby, and a Bachelor’s Degree in Computer Science and Information Technology from Bowen University, Nigeria.