Santina D.

Santina D. is a Quality Assurance Analyst at WorldFirst since 2022, focusing on designing operational scorecards and conducting quality checks to ensure compliance and effective customer outcomes. Prior to this, Santina served as a Senior Customer Experience Specialist at Zip Co from 2020 to 2022, supervising customer service operations within a fast-growing fintech startup. Santina's experience includes roles at Tripadvisor from 2016 to 2020, first as a Lead Customer Relations Executive, addressing escalated complaints and identifying operational trends, and previously as a Senior Customer Relations Executive, managing high-profile complaints and ensuring service level agreements were met. Early career at Intec from 2013 to 2016 involved supporting the European Sales Team through administrative tasks and translations for the Italian market.