Brita Hoogerwerf

Brita Hoogerwerf is a seasoned professional with extensive experience in customer experience management, business transformation, and process optimization across various sectors. Currently serving as the Manager of the Customer Experience Center for EMEA and APAC at Worldline since January 2023, Brita previously held roles such as Business Transformation Manager at Expereo and Manager of the IT Department and Technical Innovations at ISS Facility Services Nederland. A former Process Manager/Product Owner at Rabobank, responsibilities included managing multiple projects aimed at process innovations and implementing workflow and servicedesk tooling. Brita's educational background includes a Master's Degree in Organization and Management from NCOI, a Bachelor's Degree in Economics from HU University of Applied Sciences Utrecht, and certifications in project management and Scrum.