Michaël Hourriez

Solution Engineer & Quality Manager - Omni-channel Contact Center Solution at Worldline

Michaël Hourriez is a seasoned professional with extensive experience in presales engineering and solution design, currently serving as a Presales Engineer at Esker France since June 2022. Prior to this role, Michaël had a long tenure at Worldline, beginning in 2005, where multiple positions were held, including Solution Engineer, Quality Manager, and Team Leader, focusing on omni-channel contact center solutions and enhancing product quality to boost customer satisfaction. Michaël's earlier career included leadership and project management roles, such as overseeing the development of Click & Collect platforms for Auchan and managing webmail applications for Orange. Michaël holds an Engineer's degree in IT from Université de Technologie de Compiègne, obtained in 2002.

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