Henry Moczo is an experienced professional in the telecommunications industry, currently serving as an IP & Voice Delivery Specialist at WorldNet Telecommunications LLC since January 2015, where responsibilities include product and features sales training for account managers and clients. Prior experience includes a role as Training Specialist Lead at AT&T, where Moczo led a task force to revamp technician training curriculum, achieving a 40% reduction in onboarding time and improving customer service ratings by 15%. As a Training Specialist at Centennial de Puerto Rico, Moczo developed and implemented training programs for new telecommunications technologies, significantly enhancing staff proficiency. Earlier experience at ICENetworks involved customer service and technical support. Education includes Escuela Superior at Colegio Nuestra Sra. De Altagracia and studies at Universidad Metropolitana.
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