Shelby Johnson-Isenberg

Shelby Johnson-Isenberg has a diverse work experience in various roles and industries. Shelby started their career at Sun Tan City, where they worked as a Salon Director in Training from November 2010 to May 2013. In this role, they were responsible for managing the overall operation of the salon, including staff supervision, decision-making, client satisfaction, goal-setting, and ensuring salon cleanliness and safety.

Afterward, Shelby worked at ALDI USA as a Cashier from May 2013 to February 2014, where they delivered respectful and efficient customer service, completed sales transactions, and performed store cleaning and merchandise stocking duties.

Shelby then joined The Chocolate Covered Strawberry as a Server from September 2013 to May 2014. Their responsibilities included ensuring a satisfactory dining experience for customers, having knowledge of the menu and its preparation, addressing customer complaints, maintaining the dining room's presentability, and performing cleaning and side work tasks.

Shelby's next work experience was at CNO Financial Group, where they held multiple roles. Shelby started as a Document Service Representative from July 2014 to February 2016, responsible for sorting and preparing documents for scanning, indexing documents, meeting production standards, and achieving quality goals.

Shelby then worked as a Claims Assistant from February 2016 to April 2017, reviewing policy provisions and medical facts to make appropriate claim decisions, calculating payment of benefits, and communicating with beneficiaries, policyholders, and agents.

From April 2017 to July 2018, Shelby served as a Claims Adjuster I at CNO Financial Group. Their responsibilities included reviewing policy provisions and medical facts, processing claims, and communicating with stakeholders.

Shelby then advanced to the role of Claims Adjuster II from July 2018 to April 2021, where they continued to review policy provisions, process claims, communicate with stakeholders, and manage more complex claims.

Their most recent role was at WorldTrips® Travel Insurance, where they joined as an Operations Delivery Analyst in April 2021. Shelby later transitioned to the role of Operations Quality Analyst in November 2022, where they are currently employed.

Overall, Shelby Johnson-Isenberg has gained valuable experience in operations, customer service, claims handling, and document management throughout their career.

Shelby Johnson-Isenberg completed their high school education at Gallatin High School from 2006 to 2010. Afterward, they pursued further education and obtained an Associate's Degree in Psychology from Volunteer State Community College, which they attended from 2010 to 2013.

In addition to their formal education, Shelby has also obtained various certifications. In 2016, they became an Associate of the Life Management Institute. Shelby has also completed several online courses through LinkedIn, including Decision-Making Strategies in January 2023, Critical Thinking for Better Judgment and Decision-Making in December 2022, Tableau Essential Training in September 2022. In 2021, they completed courses like Confronting Bias: Thriving Across Our Differences, Difficult Conversations: Talking about Race at Work, Bystander Training: From Bystander to Upstander, Dealing with Microaggression as an Employee, and How to Be More Inclusive.