Luis Sousa

Luis Sousa serves as the Area Coordinator for Iberian After Sales Contract Management & Own Brand at Worten Portugal, overseeing after-sales services across Portugal and Spain since July 2016. This role encompasses managing service provider contracts, international after-sales services, technical networks, and supplier complaints while analyzing performance indicators using PowerBI. Prior to this position, Luis held leadership roles at Worten and worked at Staples Portugal for over 13 years, specializing in after-sales management and team supervision. Luis's career began in retail management and sales assistant roles, laying a strong foundation in customer service and operations. Educational achievements include multiple certifications from Worten Academy and other institutions, enhancing skills in communication and management.