Worxpertise Group
Rajiv Manalal Gupta is the founder of worxpertise Inc USA and the founder & managing director of worxpertise India. Rajiv Manalal has experience in Customer Life Cycle Management, CX Management, Growth Strategies & SCM in industries such as Automobile, Health Care, Home Appliance, Agriculture and Education. Rajiv Manalal has also held leadership roles in companies such as Hero BPO, Hero Mindmine, HCL Infosystems Ltd., Edge Business Solutions Private Limited, Motif Inc, HCL Technologies, Daksh BPO Services, and RPG Paging Services Limited. Rajiv holds a Bachelor of Science in Physics from Jiwaji University and an ASCE degree from Cambridge, Delhi.
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Worxpertise Group
We are Worxpertise – a provider of business process services, solutions and technologies. What we do is driven by 3 words: Execute > Enable > Excel Our aim is two-fold: 1. Small to Medium Scale Enterprises (MSME): to enable them to perform to their full potential in terms of sustained business growth and managing market demand swings. 2. Large/Global Enterprises: niche services - e.g. Sales/Demand Seasonality Spike Management; Speech-2-Text Conversion & Propensity Analytics; High Volume Order Processing etc. Bi-furcated focus logic: a. Most MSMEs often lack adequately skilled resources or technologies in some specialized, but critical areas for driving sustainable business growth and managing the challenges from sudden market swings. b. As a relatively new and small player we have deliberately focused on highly targeted offerings for Large Enterprises that address specific business challenges. A key area of our expertise is maximizing Customer Lifetime Value (CLV) by increasing customer loyalty through consistent delivery of superior customer experience. The 3 major expected business benefits are: a. Increased Wallet Share – through repeat/cross purchases b. Enhanced Customer Retention – due to consistent delivery of superior customer experience Note: (A x B) = CLV c. Lower Cost of Customer Acquisition – driven by high loyal customer referrals and word-of-mouth. Customer Experience, however, is the ultimate outcome of transactions that touches almost every business process and function – that is why our portfolio of services, solutions and technologies span all critical Front/Mid/Back office processes. So, whether you are considering outsourcing for the first time or you have already outsourced or have no intention of outsourcing – we think it will be still worth your while to talk to us and see how we execute our services & solutions to enable your business to consistently excel.