Worxpertise Group
Sachin Chauhan has a diverse background in the IT industry, with experience ranging from software engineering to database administration. Currently, Sachin holds the title of Head - Enterprise Product & Development at worxpertise group, demonstrating expertise in managing projects and enterprise products. Prior to this role, Sachin served as a Senior Database Administrator at Hero BPO and later at SERCO GLOBAL SERVICES (UK) LIMITED. Sachin's career also includes a role as a Software Engineer at Doyen Infosolutions Private Limited. Throughout the various positions held, Sachin has showcased strong technical skills and leadership abilities.
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Worxpertise Group
We are Worxpertise – a provider of business process services, solutions and technologies. What we do is driven by 3 words: Execute > Enable > Excel Our aim is two-fold: 1. Small to Medium Scale Enterprises (MSME): to enable them to perform to their full potential in terms of sustained business growth and managing market demand swings. 2. Large/Global Enterprises: niche services - e.g. Sales/Demand Seasonality Spike Management; Speech-2-Text Conversion & Propensity Analytics; High Volume Order Processing etc. Bi-furcated focus logic: a. Most MSMEs often lack adequately skilled resources or technologies in some specialized, but critical areas for driving sustainable business growth and managing the challenges from sudden market swings. b. As a relatively new and small player we have deliberately focused on highly targeted offerings for Large Enterprises that address specific business challenges. A key area of our expertise is maximizing Customer Lifetime Value (CLV) by increasing customer loyalty through consistent delivery of superior customer experience. The 3 major expected business benefits are: a. Increased Wallet Share – through repeat/cross purchases b. Enhanced Customer Retention – due to consistent delivery of superior customer experience Note: (A x B) = CLV c. Lower Cost of Customer Acquisition – driven by high loyal customer referrals and word-of-mouth. Customer Experience, however, is the ultimate outcome of transactions that touches almost every business process and function – that is why our portfolio of services, solutions and technologies span all critical Front/Mid/Back office processes. So, whether you are considering outsourcing for the first time or you have already outsourced or have no intention of outsourcing – we think it will be still worth your while to talk to us and see how we execute our services & solutions to enable your business to consistently excel.